Shipping policy
📦 Shipping Policy
Thank you for shopping with kimono-kasane.com! We are committed to providing a smooth and reliable delivery experience to all our customers in the United States and abroad.
🚚 Order Processing
All orders are processed within 1 to 3 business days after receiving your confirmation email. Orders placed during weekends or holidays will be processed the next business day.
🌍 Shipping Times
- United States: 7 to 15 business days
- Canada: 10 to 20 business days
- Europe & International: 10 to 25 business days
Shipping times may vary depending on the destination, local customs, and potential shipping delays. You will receive a tracking number as soon as your order is shipped.
💵 Shipping Fees
We offer free standard shipping on all orders. No minimum required.
📦 Tracking Information
Once your order is shipped, you will receive an email with a tracking number and a link to follow the delivery status of your package.
❗ Delays or Issues
If your order is delayed or lost, please contact our support team at contact@kimono-kasane.com. We’ll investigate the issue and provide a suitable solution as soon as possible.
📫 Wrong Address Disclaimer
Please ensure that all shipping information is accurate before finalizing your order. We are not responsible for orders shipped to incorrectly provided addresses.
📍 Customs & Import Fees
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.
🤝 Need Help?
For any questions related to shipping or your order, don’t hesitate to contact us at contact@kimono-kasane.com. Our customer service team is here to assist you.
